Terms of Service

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Carmal Giles Kids website and related services (the “Service”). By visiting our site, placing an order, creating an account, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

Overview

About Carmal Giles Kids

Carmal Giles Kids is a U.S.-based online store. The website is provided in English. We offer free shipping on all products, and typical delivery time is 7–15 calendar days. Customer support is available 24/7.

Updates to these Terms

We may update these Terms to reflect changes in our practices, legal requirements, or operational needs. Changes take effect when posted on this page. Continued use of the Service after changes are posted means you accept the updated Terms.

Eligibility

Eligibility

You may use the Service only if you can form a binding contract under applicable law. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Account responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us promptly if you suspect unauthorized access.

Orders & Product Info

Product descriptions

We aim to display product information accurately, including descriptions, images, and pricing. Colors and appearance may vary due to screen settings, lighting, and photography. If you have questions about sizing, materials, or fit, contact us before ordering.

Order acceptance

An order is not accepted until we confirm it. We reserve the right to refuse or cancel an order for reasons such as suspected fraud, unauthorized transactions, product availability issues, or errors in product or pricing information.

Pricing and errors

Prices and availability may change without notice. If a product is listed at an incorrect price or with incorrect information due to an error, we may cancel or refuse orders placed for that product. If you have already been charged, we will arrange an appropriate correction or refund.

Payments

Payment processing

Payments are processed through payment providers. By submitting payment information, you represent that you are authorized to use the payment method and that the information provided is accurate. We may take reasonable steps to prevent fraud and protect transactions.

Taxes and fees

Where applicable, taxes may be added at checkout based on your location and applicable laws. Any fees shown at checkout are part of the total order amount.

Shipping & Delivery

Free shipping

We offer free shipping on all products. Shipping methods and carriers may vary based on destination and logistics.

Delivery timeline

Typical delivery time is 7–15 calendar days. Delivery estimates are not guarantees and may be affected by carrier operations, weather, address accuracy, and other factors outside our control.

Address accuracy

You are responsible for providing a complete and accurate shipping address. If you notice an address error after ordering, contact us as soon as possible. Once an order has been processed for shipment, changes may not be possible.

Returns & Exchanges

30-day free returns and exchanges

We offer free returns and exchanges within 30 days. If a product is not the right fit, or you prefer a different size, contact us with your order number and we will guide you through the next steps.

Condition and try-on guidance

To help keep returns and exchanges simple, please try items on gently before extended use. For footwear, indoor try-on is recommended. Eligibility and condition requirements may apply depending on the item and situation.

Damaged or incorrect items

If you receive a damaged item, defective product, or incorrect order, contact us promptly with your order number and clear photos. We will review the issue and provide an appropriate resolution.

Discounts

Email subscription discount

When you successfully subscribe to our email list, you receive a 15% automatic sitewide discount. No code is required, and it is not limited to first-time orders. Discount availability may depend on using the same email address at subscription and checkout.

Promotional items

Selected promotional items may receive an automatic 20% discount. No code is required. Eligibility may vary by product, campaign, or time period. Promotions may be modified or ended at any time without notice unless prohibited by law.

Acceptable Use

You agree not to misuse the Service or attempt to interfere with its normal operation.

  • Do not attempt to gain unauthorized access to accounts, systems, or data.
  • Do not use the Service for unlawful, fraudulent, or harmful purposes.
  • Do not introduce malware, scrape content excessively, or disrupt site functionality.
  • Do not submit false information, impersonate others, or misrepresent affiliation.
  • Do not use automated tools to place orders or abuse promotions without authorization.

Intellectual Property

Our content

The Service and its content, including text, images, graphics, logos, product presentation, and page design, are owned by or licensed to Carmal Giles Kids and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without permission.

Limited license

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial shopping purposes. This license may be revoked if you violate these Terms.

User Content

Messages and reviews

If you submit reviews, feedback, or messages, you agree that the content is accurate to the best of your knowledge and does not violate third-party rights. We may remove content that is unlawful, abusive, misleading, or otherwise inappropriate.

Use of feedback

If you provide suggestions or feedback, you grant us the right to use it to improve the Service and products without restriction or compensation, unless prohibited by law.

Disclaimers

Service provided “as is”

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Product use

Product comfort and suitability can vary by individual and use conditions. Please follow product care guidance and use products as intended. If you have questions about use or fit, contact us before purchasing.

Liability

Limits

To the fullest extent permitted by law, Carmal Giles Kids will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising out of or related to your use of the Service or products. In any event, our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

Indemnification

Your responsibility

You agree to indemnify and hold harmless Carmal Giles Kids from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, violation of these Terms, or infringement of third-party rights.

Governing Law

Governing law

These Terms are governed by applicable laws in the United States, without regard to conflict of law principles, except where local law requires otherwise.

Dispute resolution

If you have a concern, we encourage you to contact customer support first so we can work toward a practical resolution. Where permitted by law, disputes may be resolved through informal negotiation before any formal proceeding.

Contact

If you have questions about these Terms, your order, shipping, returns, or promotions, contact us anytime. Customer support is available 24/7.

Carmal Giles Kids Email: support@carmalgiles.shop
Phone: +1 (337) 238-7733
Address: 425 Wilson Ln, Alexandria, LA 71303, United States
For information about how we handle personal data, please review our Privacy Policy and Your Privacy Choices page. For payment-related information, refer to our Payment Policy.