Returns & Exchanges
Easy, Thoughtful Returns—
Made for Real Life
Fit can be personal, especially for growing feet. I offer free returns and exchanges within 30 days of delivery, with clear steps and responsive support. This page explains eligibility, timing, refunds, exchanges, and how to get help quickly.
Return Policy Summary
- Window: Free returns & exchanges within 30 days of delivery
- Condition: Items should be unused, unwashed, and in original condition
- Support: 24/7 customer support for guidance at any step
If you’re unsure whether an item qualifies, contact me with your order number and a short note. I’ll help you choose the best option.
Eligibility & Item Condition
Eligible items
Returns and exchanges are available for most products within the 30-day window, as long as items are in original condition.
Condition requirements
- Unworn and unwashed
- Free of stains, odor, pet hair, and damage
- Original packaging included when possible
Hygiene and safety note
For hygiene and child safety, certain items may require additional conditions or may be ineligible once opened or worn. Any item-specific notes will be stated on the product page. If you have questions, I’m happy to confirm before you ship anything back.
Damaged or Incorrect Items
If something arrives damaged
If your item arrives damaged, contact me promptly with your order number and clear photos showing the issue. I’ll review the details and help resolve it as quickly as possible.
If you received the wrong item
If you received an incorrect style, color, or size, contact me with your order number and a photo of the item you received. I’ll confirm the correct replacement and guide you through the next steps.
Important Notes
Returns sent without contacting support
To avoid delays or misplaced returns, please contact support before sending anything back. I’ll provide the most accurate instructions for your request.
Keep your tracking details
If you ship a return, keep your shipment tracking information until the process is fully complete.
Discounts and returns
If your order used an automatic discount (such as email subscription 15% off or selected promotional 20% off), refunds are calculated based on the amount paid.
How to Start a Return or Exchange
Step 1: Contact support
Email support with your order number and the item(s) you’d like to return or exchange. If you’re exchanging for a different size or color, tell me your preferred replacement.
Step 2: Receive return instructions
I’ll reply with the next steps and any information needed to complete the request smoothly. Keep your return information until the process is finished.
Step 3: Ship the item back
Pack the item carefully to protect it during transit. If the original packaging is available, please include it.
To speed things up, include: order number, email used at checkout, item name/size, and whether you prefer a refund or exchange.
Exchanges
Size exchanges
If the fit isn’t quite right, exchanges are often the easiest solution. Share the child’s approximate foot length (or current size), and whether you plan to wear thin or thicker socks, and I’ll recommend the best size in the same style.
Color or style exchanges
If you’d like a different color or another style, I can help you switch to an available option. If there’s a price difference, I’ll guide you through the simplest way to adjust.
Availability
Exchanges depend on stock availability. If your preferred replacement is unavailable, I’ll offer the closest alternatives or help you proceed with a refund.
Refunds
When refunds are issued
Refunds are issued after the returned items are received and reviewed to confirm they meet the eligibility conditions.
Where refunds go
Refunds are returned to the original payment method used at checkout. Processing time can vary depending on your bank or card issuer.
Refund timing
Once a refund is processed, banks may take additional time to post the credit to your account. If you don’t see the refund after a reasonable period, contact me and I’ll help verify the status.
Need Help?
I provide 24/7 customer support. If you have questions about eligibility, sizing, exchanges, or refund timing, reach out anytime and I’ll help you move forward with clarity.
Support Email: support@carmalgiles.shop
Phone: +1 (337) 238-7733
Business Address: 425 Wilson Ln, Alexandria, LA 71303, United States
